Patient Information

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You Are at the Center of All We Do

At Martin’s Point we offer patient-centered care through a team-based approach. This model of care is designed to create strong patient/provider relationships that help patients reach their unique health goals.

Locations

We operate six Health Care Centers in southern Maine (Biddeford, Brunswick (2), Gorham, Portland, Scarborough) and one in Portsmouth, New Hampshire.
Learn more about our locations here.

Services

Primary Care, Specialty Care, On-site Services

We offer primary care services for all ages at all seven of our Health Care Centers and specialty care at select locations. Many of our Health Care Centers also offer convenient on-site services including lab, pharmacy, and radiology. We accept most major health insurance plans.

Laboratory: All locations
Radiology: Brunswick–Baribeau Drive • Portland • Portsmouth, NH
Retail Pharmacy: Portland • Portsmouth, NH 
Physical Therapy: Brunswick–Baribeau Drive • Portland • Portsmouth, NH
Behavioral Health: Brunswick–Baribeau Drive •Brunswick–Farley Road • Portland • Scarborough
Cardiology: Portland
Sports Medicine: Brunswick–Baribeau Drive • Portland
Travel Medicine: Brunswick–Baribeau Drive • Portland • Portsmouth, NH

Learn more about our services here.

General Patient Information

Appointments

Requesting an Appointment: Patients can request appointments by phone or online through the MyMartinsPoint® patient portal.

Cancellations and Missed Appointments: We request at least a 24-hour notice to reschedule or cancel an appointment. This allows us to promptly reschedule your appointment and to schedule another patient into your missed time slot. Patients who repeatedly miss or cancel appointments on short notice (within two hours of the appointment time) may be disengaged from the practice.

Answering Service

We answer our phones directly at each Health Care Center during each Center’s office hours. If you need medical assistance outside these office hours, please call your provider’s office and leave a message with the answering service. Our on-call physician will respond to calls in order of medical priority. If you do not receive a call back within 20 minutes of placing your call to our answering service, please call again and let the answering service know you have not yet received a call back.

Referrals—Know BEFORE you go!

A referral is a request from your primary care provider (PCP) for specialty care that he/she recommends for you. Examples include: a specialist visit, physical therapy, or diagnostic imaging. 
We strongly recommend that you contact your insurance company to confirm coverage and understand your costs for referred services. Out-of-network services may cost more or require additional insurance approval. Check your coverage with your insurance provider BEFORE you receive referred care to avoid unexpected charges.
Download a guide to referrals here.

Prescriptions

Ongoing refills: Please contact your pharmacy first to fill all ongoing prescriptions.
Requests for a new prescription if refills have been used: Please contact your provider’s office by phone or online through the MyMartinsPoint®
patient portal. Please provide the following information: Medication name, dosage, frequency taken, quantity and pharmacy name and location.
Please allow up to 48 hours to fulfill your prescription requests. If we have any questions, we will contact you, otherwise, please assume the pharmacy has received your refill request.
Learn about Martin’s Point Retail Pharmacies here.

Test Results

We make every effort to report test results as soon as they are available. We recommend that you ask your provider the timeframe in which you can expect to receive your results. We will notify you of your results by mail, phone, or the online patient portal.  Please note that any sensitive test results will not be published to the portal. If you have not received communication regarding test results after two weeks, please contact your provider’s office.

Patient Satisfaction Surveys and Ratings

At Martin’s Point Health Care, we are committed to providing the highest-quality health care experience for our patients. Part of that commitment involves giving our patients frequent opportunities to let us know how well we are delivering on that commitment. Patient satisfaction surveys are one tool we use to get that timely feedback, and our choice to partner with the independent patient satisfaction survey company, Press Ganey, holds us to the highest standard.
Learn more about our Patient Satisfaction Surveys and Ratings here.